Quiz – Business Energy Services

Created on February 21, 2023

Business Energy Services

Process Questionnaire

1 / 25

Do we offer prices to domestic meters?

a. Yes

b. No

2 / 25

What is the full form of Ofgem?

a. Office of Gas and Electricity Markets

b. Owner of Gas and Electricity Management

c. Office of Gas and Electricity Meters

3 / 25

Define RPC

a. Right Person Connect

b. Right Party Contact

c. Revenue Person Contact

4 / 25

Sequence of a successful Qualified Lead

a. Connecting with the RPC, Introduction, Verifying Business Details, Scheduling a Telephone Appointment, Closing the Call, Capturing Relevant Information.

b. Opening/Introduction, Verifying Business Details, Scheduling a Telephone Appointment, Closing the Call, Capturing Relevant Information

c. Opening/Introduction, Connecting with the RPC, Capturing Relevant Information, Verifying Business Details, Scheduling a Telephone Appointment, Closing the Call

5 / 25

If the customer says their contract ends in Spring, which months could the contract be ending?

a. March, April and May

b. June, July and August

c. September, October, November

6 / 25

Who is the energy regulator in the UK?

a. British Gas

b. Business NRG

c. Ofgem

d. Nationwide

7 / 25

What is a disqualified lead?

a. Service Office / Head Office

b. Landlord / County Council

c. Managed Offices

d. All of the above

8 / 25

Gatekeeper says, “We’re under contract for another 2 years and don’t need your services right now,” and then hangs up the phone. What would you do with the call and why?

a. Dispose the lead as FCED (As the gatekeeper said in contract for 2 years)

b. Call Back later (To get the Correct information from the RPC)

9 / 25

Currency of UK (multi tick)

a. Pounds

b. Sterling

c. Yen

d. Euro

10 / 25

What is a BTN?

a. Business Telecom Network

b. Business Telephone Number

c. Business Toll Number

11 / 25

Which from the below stated is a Qualified Customer?

a. One whose contract ends within 365 days

b. One whose contract ends within 180 days

c. One who is not in a Fixed Term Contract

d. All of the above

12 / 25

What does TPS stand for?

a. Transaction Processing System

b. Transportation Protection Service

c. Telephone Preference Service

13 / 25

Which among the below is an FCED (Future Contract End Date)?

a. Contract ending in 6 months

b. Contract ending in 12 months

c. Contract ending in 18 months

14 / 25

Please answer using UK Phonetics, C as in?

a. C as in – Charlie

a. C as in – Car

a. C as in – Cat

a. C as in – Canada

15 / 25

RPC is always the Owner of the Business?

a. Yes

b. No

16 / 25

Other trading name for British Gas and SSE? (multi tick)

a. Scottish Hydro

b. Scottish Gas

c. Swalec

d. Scottish Power

e. None of the above

17 / 25

What is a CED? (multi-tick)

a. Contract End Date

b. Current End Date

c. Contract End Day

d. Contract Expiry Date

18 / 25

Do we ask information from customer who is TPS registered?

a. Yes

b. No

19 / 25

EBRS scheme is valid until

a. 30 April 2023

b. 31 March 2023

c. 31 March 2024

20 / 25

Pre-paid and Key Meters are the same and we do not cater them

a. True

b. False

21 / 25

If a customer says their contract is good until the next 2 years, would you

a. Capture CED and Supplier information for future reference

b. Try to arrange a call with the Senior Energy Advisor for Quotes

c. Option a

d. Option b

e. Options a and b

22 / 25

A customer receives a Renewal Offer from Existing Supplier

a. 60 days prior to the end date

b. 30 days prior to the end date

c. 90 days prior to the end date

d. Varies from Supplier to Supplier

e. All of the above

23 / 25

Contract End date is September and if the customer agrees to a contract in April, will the contract start immediately?

a. Yes, as he signed the contract in April

b. No, it would start once the current contract expires

24 / 25

The customer says I signed the contract in April 2022 for 2 years to start in June. What is the contract end date?

a. June 2025

b. April 2024

c. June 2024

25 / 25

Which is the correct VAT %age a business usually pays? (multi tick)

a. 15%

b. 20%

c. 5%

Your score is

0%