Quiz – Business Energy Services

Created on February 21, 2023

Business Energy Services

Process Questionnaire

1 / 25

Pre-paid and Key Meters are the same and we do not cater them

a. True

b. False

2 / 25

Please answer using UK Phonetics, C as in?

a. C as in – Charlie

a. C as in - Car

a. C as in - Cat

a. C as in - Canada

3 / 25

Currency of UK (multi tick)

a. Pounds

b. Sterling

c. Yen

d. Euro

4 / 25

What is a CED? (multi-tick)

a. Contract End Date

b. Current End Date

c. Contract End Day

d. Contract Expiry Date

5 / 25

Which is the correct VAT %age a business usually pays? (multi tick)

a. 15%

b. 20%

c. 5%

6 / 25

Which from the below stated is a Qualified Customer?

a. One whose contract ends within 365 days

b. One whose contract ends within 180 days

c. One who is not in a Fixed Term Contract

d. All of the above

7 / 25

If the customer says their contract ends in Spring, which months could the contract be ending?

a. March, April and May

b. June, July and August

c. September, October, November

8 / 25

If a customer says their contract is good until the next 2 years, would you

a. Capture CED and Supplier information for future reference

b. Try to arrange a call with the Senior Energy Advisor for Quotes

c. Option a

d. Option b

e. Options a and b

9 / 25

What is a disqualified lead?

a. Service Office / Head Office

b. Landlord / County Council

c. Managed Offices

d. All of the above

10 / 25

Do we ask information from customer who is TPS registered?

a. Yes

b. No

11 / 25

The customer says I signed the contract in April 2022 for 2 years to start in June. What is the contract end date?

a. June 2025

b. April 2024

c. June 2024

12 / 25

Which among the below is an FCED (Future Contract End Date)?

a. Contract ending in 6 months

b. Contract ending in 12 months

c. Contract ending in 18 months

13 / 25

What does TPS stand for?

a. Transaction Processing System

b. Transportation Protection Service

c. Telephone Preference Service

14 / 25

A customer receives a Renewal Offer from Existing Supplier

a. 60 days prior to the end date

b. 30 days prior to the end date

c. 90 days prior to the end date

d. Varies from Supplier to Supplier

e. All of the above

15 / 25

Sequence of a successful Qualified Lead

a. Connecting with the RPC, Introduction, Verifying Business Details, Scheduling a Telephone Appointment, Closing the Call, Capturing Relevant Information.

b. Opening/Introduction, Verifying Business Details, Scheduling a Telephone Appointment, Closing the Call, Capturing Relevant Information

c. Opening/Introduction, Connecting with the RPC, Capturing Relevant Information, Verifying Business Details, Scheduling a Telephone Appointment, Closing the Call

16 / 25

Contract End date is September and if the customer agrees to a contract in April, will the contract start immediately?

a. Yes, as he signed the contract in April

b. No, it would start once the current contract expires

17 / 25

What is a BTN?

a. Business Telecom Network

b. Business Telephone Number

c. Business Toll Number

18 / 25

Who is the energy regulator in the UK?

a. British Gas

b. Business NRG

c. Ofgem

d. Nationwide

19 / 25

Other trading name for British Gas and SSE? (multi tick)

a. Scottish Hydro

b. Scottish Gas

c. Swalec

d. Scottish Power

e. None of the above

20 / 25

Define RPC

a. Right Person Connect

b. Right Party Contact

c. Revenue Person Contact

21 / 25

Gatekeeper says, "We're under contract for another 2 years and don't need your services right now," and then hangs up the phone. What would you do with the call and why?

a. Dispose the lead as FCED (As the gatekeeper said in contract for 2 years)

b. Call Back later (To get the Correct information from the RPC)

22 / 25

RPC is always the Owner of the Business?

a. Yes

b. No

23 / 25

What is the full form of Ofgem?

a. Office of Gas and Electricity Markets

b. Owner of Gas and Electricity Management

c. Office of Gas and Electricity Meters

24 / 25

Do we offer prices to domestic meters?

a. Yes

b. No

25 / 25

EBRS scheme is valid until

a. 30 April 2023

b. 31 March 2023

c. 31 March 2024

Your score is